Case Study —
M. Doctor Appointment Schedule
Website and Tablet Design ...
Project overview
The product:
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M. Doctor Appointment Schedule is a website manage and organize your and all your family member appointments. With our website you avoid conflicts appointments with other family member. M. Doctor Appointment Schedule can remind you and avoid missing you or any of your family member appointments and easy for users to complete.
Project duration:
April 2022 to May 2022
Project overview
The problem:
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Some Parents are scheduling appointments for their kids and find out that the appointment is conflict with other kid, pet or other family member appointment.
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Grandparent forgot their Grandsons doctor appointment and to schedule another one and it was so far!
The goal:
Design a website to Set a Schedule doctor appointment reminder that allows users to easily:
- Set appointments without conflict with other ones.
- Set a reminder for the appointments.
My role:
UX designer designing an app for schedule a doctors appointments without conflict and set a reminder.
Responsibilities:
Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, and iterating on designs.
Understanding the user
● User research
● Personas
● Problem statements
● User journey maps
User research: summary
I conducted interviews and created empathy maps to understand the users I’m designing for and their needs. A primary user group identified through research was Grandparents who keeps forgot their Grandsons appointments.
This user group confirmed initial assumptions about Our M. Doctor Appointment App, but research also revealed that forgot appointment was not the only factor limiting users from missing their appointments. Other user problems included obligations, interests, or conflict with other appointments that make it difficult to set the appointment in a appropriate day and time.
User research: Pain Points
01
Missing
Parents or Grandparents keep forgot their kids, their pets or anyone in their family member.
02
Conflicting
Conflict appointments with all family members making parents or grandparents not going to their appointments.
03
Time to schedule
Parents needs to remember for time to schedule appointments to their kids, spouse or their pets.
04
Busy Calendars
Separate calendar with reminder for family members appointments only, Far from their daily or career schedule!
Persona: Monica
Problem statement:
Monica is a full time teacher who needs a website that organize her Mom daily appointment to her doctor and her newborn baby check up without conflict Appointments.
User journey map
I created a user journey map of Monica’s experience using the site to help identify possible pain points and improvement opportunities.
Starting the design
● Sitemap
● Paper wireframes
● Digital wireframes
● Low-fidelity prototype ● Usability studies
Sitemap
Difficulty with website navigation was a primary pain point for users, so I used that knowledge to create a sitemap.
My goal here was to make strategic information architecture decisions that would improve overall website navigation. The structure I chose was designed to make things simple and easy.
Paper wireframes
Next, I sketched out paper wireframes for each screen in my website, keeping the user pain points about navigation, browsing, and checkout flow in mind.
The home screen paper wireframe variations to the right focus on optimizing the browsing experience for users.
Paper wireframe screen size variation(s)
Because M. Doctor Appointment Schedule customers access the site on a variety of different devices, I started to work on designs for additional screen sizes to make sure the site would be fully responsive.
Digital wireframes
Moving from paper to digital wireframes made it easy to understand how the redesign could help address user pain points and improve the user experience.
Prioritizing useful button locations and visual element placement on the home page was a key part of my strategy.
Homepage is optimized for easy signing in through your google account signing in
Easy to Sign up and create an account.
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Digital wireframe screen size variation(s)
Low-fidelity prototype
To create a low-fidelity prototype, I connected all of the screens involved in the primary user flow of adding an item to the cart and checking out.
At this point, I had received feedback on my designs from members of my team about things like placement of buttons and page organization. I made sure to listen to their feedback, and I implemented several suggestions in places that addressed user pain points.
Usability study: parameters
Study type:
Unmoderated usability study
Participants:
5 participants
Location:
United States, remote
Length:
20-30 minutes
Usability study: findings
Insert a one to two sentence introduction to the findings shared below.
01
Sign in/up
Users weren’t able to easily sign up to create a new account
02
Back button
Once at the member profile, users didn’t have a way to go back to another profile member
03
Set a reminder
During the confirmation appointment, there wasn’t a clear way for users to set a reminder for their appointment
● Mockups
● High-fidelity prototype
● Accessibility
Refining the design
Mockups
Based on the insights from the usability study, I made changes to improve the site’s Sign in/up. One of the changes I made was adding the option to sign in with their google account or sign in as guest. This allowed users more freedom to see the interface of the website before creating an account.
After usability study
Before usability study
Before usability study
After usability study
To set the appointment flow even easier for users, I added a reminder box that allowed users to remind them with their appointments and create a notes with recording audio option.
Mockups: Original screen size
Mockups: Screen size variations
I included considerations for additional screen sizes in my mockups based on my earlier wireframes. Because users shop from a variety of devices, I felt it was important to optimize the browsing experience for a range of device sizes, such as mobile and tablet so users have the smoothest experience possible.
Accessibility considerations
01
02
03
Ran the colors through 508 color contrast checker to make sure they were all WCAG AAA compliant
The basic user flow can be completed using a screen reader
I used headings with different sized text for clear visual hierarchy
Going forward
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Takeaways
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Next steps
Takeaways
Impact:
Although this website has not faced real world conditions, users in the usability testing were able to complete the main user flow faster found it more intuitive, and liked the design better than the current website.
What I learned:
I learned that most people do not think about Doctor Appointment Schedule until it become a nuisance for them and small changes can make a big impact on a users experience.
Next steps ...
01
I would like to further build on the website and maybe make it into a real app at some point down the road
02
Identify any additional areas of need and ideate on new features
03
Conduct follow-up usability testing on the new website
Let’s connect!
Thank you!
I appreciate the time you spent reviewing my work on the M.Doctor appointment app! If you’d like to see more or get in touch, my contact information is provided below.
Email: mary.nagy.art@hotmail.com
Website: www.mary-mikhael.com
